Anti-Spam & Acceptable Use Policy

01

Overview

ClientFlow4U ("the Platform") provides WhatsApp marketing and communication tools under a Bring Your Own WhatsApp (BYOW) model. We are committed to maintaining a platform that is free from spam, abuse, and illegal messaging. This policy applies to all users, accounts, and messages sent through the Platform.

By using the Platform you agree to comply with this Anti-Spam & Acceptable Use Policy in addition to our Terms of Service and Privacy Policy.

02

Consent Requirement

All messages sent through the Platform must be to recipients who have given prior, explicit, opt-in consent to receive communications from you. Acceptable forms of consent include:

A sign-up form where the user actively checked a WhatsApp opt-in box
An in-store or physical form with a clearly stated WhatsApp consent clause
A keyword opt-in reply from the recipient's own WhatsApp number
An existing business relationship where messaging is reasonably expected

Not acceptable: Purchased contact lists, scraped phone numbers, lists obtained from third parties without verifiable opt-in consent, or any list where consent to receive WhatsApp messages was not explicitly given.

03

Prohibited Content

You must NOT send messages containing:

Spam — bulk, unsolicited, or repetitive messages sent without consent

Phishing, fraud, or deceptive content designed to mislead recipients

Malware, viruses, links to malicious sites, or harmful attachments

Content that is illegal in the recipient's or sender's jurisdiction

Hate speech, harassment, threats, or discriminatory language

Sexual content involving minors or any non-consensual intimate content

Unauthorized collection of personal information (forms, surveys without disclosure)

Pyramid schemes, multi-level marketing without clear disclosure, or investment scams

Content that infringes on intellectual property rights

Misleading sender identification or impersonation of other brands

Prohibited Platform Use

Beyond message content, the following platform behaviors are strictly prohibited:

Rate Limit Bypass

Circumventing sending limits or quotas

Account Sharing

Sharing credentials or enabling unauthorized access

Fake Accounts

Creating accounts under false identity

Automation Abuse

Using bots to mass-register or mass-send

Reselling Access

Offering Platform access to third parties

Reverse Engineering

Extracting source code or APIs

05

Opt-Out Compliance

You are required to:

Include a clear, easy opt-out mechanism in every marketing message (e.g. "Reply STOP to unsubscribe")
Honor opt-out requests immediately and within no more than 10 business days
Never send additional marketing messages to a contact who has opted out
Keep a suppression list of opted-out contacts and exclude them from future campaigns
Never penalize, charge, or disadvantage a contact for opting out

06

Enforcement

ClientFlow4U reserves the right to take any of the following actions against accounts that violate this policy:

Warning

A written notice for a first or minor violation with a remediation deadline.

Campaign suspension

Pausing outgoing campaigns while a violation is under review.

Account suspension

Temporary account lockout pending investigation.

Permanent termination

Immediate account removal for severe, repeated, or clearly intentional violations.

Legal referral

Referral to law enforcement or regulatory authorities where required by law.

We may act without prior notice when a violation poses an immediate risk to recipients, the platform, or third parties.

07

Reporting Abuse

If you have received unsolicited messages from someone using ClientFlow4U, or if you suspect a Platform user is violating this policy, please report it to abuse@clientflow4u.com. Include the sender's phone number, a description of the messages received, and any screenshots. We review all reports within 24 hours.

08

User Responsibility

ClientFlow4U provides the infrastructure; you are responsible for how you use it. You agree that:

You are solely responsible for all content you send through the Platform.
You will comply with all applicable anti-spam laws including CAN-SPAM, CASL, GDPR, and local regulations.
You will comply with Meta's WhatsApp Business Policy and Commerce Policy at all times.
ClientFlow4U is not liable for any damages arising from your messaging practices.

09

Changes to This Policy

We may update this policy as the Platform evolves or regulations change. We will notify you of material changes via email or an in-product notice. Continued use after changes constitutes acceptance of the updated policy.

Questions or abuse reports?

Our trust & safety team responds within 24 hours.

abuse@clientflow4u.com

Anti-Spam & Acceptable Use.